Returns & Exchanges
At SEREANA, we want you to be completely enamored with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your selection isn't the perfect fit for your wardrobe, our streamlined process ensures a quick resolution for a refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the original items, including all designer tags and protective packaging, into the shipping box to ensure safe transit.
Ship It Back
Affix the pre-paid shipping label provided by our portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned garments, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing